Terms

Who we are

CoachKite is run by Jabrik & Floon Ltd, a company registered in England and Wales (company number 09067594). Our registered office is listed on Companies House. In these terms, "we" and "us" mean Jabrik & Floon Ltd. "You" means the parent or carer who holds the account. Contact us at hello@coachkite.com.

Who can use CoachKite

• Accounts are for parents and carers aged 18 or over, for children in their care.
• Children use CoachKite through your account. You're responsible for how it's used on your devices.
• Keep your parent PIN to yourself. Anyone with access to your email can sign in to your account.

What CoachKite is

Daily maths and English practice for children in Years 1 to 6, following the order their school teaches where we know it, with optional practice for the 11+ and school entrance exams. We'll keep improving it, so features may change.

Plans and prices

• The family plan covers up to three children. The 11+ add-on is charged for each child who has it. Current prices are on our pricing page and are shown again before you pay.
• You can pay monthly or yearly. Plans renew automatically at the end of each period until you cancel. We email you before a yearly plan renews.
• If we change our prices, we'll email you at least 30 days before the change affects you. You can cancel before it does.
• Payments are taken by Stripe on our behalf. We never see or store your card details.

Free trial

• During our first intake, CoachKite is free until we start paid plans. When we do, every family already using CoachKite gets at least 14 more days before anything changes.
• Families who join after that get a 14-day free trial from the day they join. We don't ask for card details to start it, so nothing is charged when it ends.
• We email you 4 days before the trial ends and again the day before.
• If you choose a plan during the trial, the first payment is taken when the trial ends. If you don't choose a plan, your children's books close when the trial ends. Their progress is kept, so they can carry on if you choose a plan later.

Cancelling

• You can cancel a paid plan at any time, online, in a few steps, or by emailing hello@coachkite.com.
• When you cancel, you keep everything until the end of the period you've paid for. We won't charge you again.
• If you cancel within 14 days of your first payment, we'll refund it in full.
• After that, we don't refund part of a billing period, unless something went wrong on our side or the law says we must.
• Cancelling doesn't delete your family's practice. If you'd like everything deleted too, ask us. The privacy page explains what that removes.

What we can and can't promise

• We take care to make every question correct and every fact on our site accurate. If you spot a mistake, tell us and we'll fix it.
• Practice builds knowledge and confidence. We can't guarantee exam results, test scores or a school place.
• Information about schools, exams and dates comes from public sources such as councils, schools and Ofsted. Always check important details, such as deadlines, with the school or council itself.
• We aim to keep CoachKite running smoothly, but it may sometimes be unavailable, for example while we make updates.

Using CoachKite fairly

Please don't misuse CoachKite. That includes trying to get into other accounts, copying our questions or content in bulk, interfering with how it works, or entering offensive names or messages. We may suspend or close an account that breaks these terms. If we do, we'll tell you why.

Our content

The questions, explanations, Kite, the design and the words on CoachKite belong to Jabrik & Floon Ltd. Content from other organisations, such as Ofsted reports, belongs to them and is credited where we use it. You may use CoachKite for your own family's learning.

Deleting your account

You can stop using CoachKite at any time. To delete your account and everything we hold about your family, email privacy@coachkite.com. Our privacy page explains what we delete.

Our responsibility to you

If we fail to meet these terms, we're responsible for loss or damage you suffer that was a foreseeable result of our failure. We're not responsible for loss that wasn't foreseeable. Nothing in these terms limits our responsibility where the law doesn't allow it to be limited, such as for death or personal injury caused by our negligence, or for fraud. These terms don't affect your legal rights as a consumer.

Changes to these terms

If we change these terms in a way that affects you, we'll email you before the change takes effect. If you don't agree, you can stop using CoachKite and delete your account.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.